At health board NHS Education for Scotland (NES), keeping track of targets and risks is a core part of their business. As with many other parts of the public sector, their Integrated Planning and Performance System (IPPS) started out as a single system with one function. However, it mushroomed very quickly into a system made up of four parts based on an old legacy Oracle platform. Because the four parts had become increasingly unwieldy, Service Integrators was called in to help NES simplify, streamline and rewrite the system.
What we did
What was important at the outset was to capture the user requirements and to map out a new improved way of working, based on a single system rather than four parts. To do this Service Integrators worked closely with NES colleagues to run a series of workshops.
Using the Project Portfolio Management (PPM) module development proceeded over four months. Phase 1 aimed at getting a working system ready in time for the 2017/18 financial year with a view to building on the platform and developing it further in phase 2 should it be required.
The use of Skype for Business has enabled NES to work seamlessly at times with Service Integrators ignoring the fact that they are based in London, although soon to have a presence in the ‘North’.
In less than five months, and for a fraction of the existing platform support costs, the system has been re-written, streamlined, updated and simplified in ServiceNow. Skills transfer to NES staff has also been an important part of the package, removing single points of failure in the previous system. User Acceptance Testing is underway in early 2017, and any learning from this stage will be built into the final version.
NES Lead ServiceNow Developer Pete Clarke said:
“Working on the MiTracker project has brought various departments together to streamline not only processes but also provided a common language across the platform that will also be rolled into other projects such as JML (Joiners, Mover and Leavers), ultimately saving time and effort by all involved.”
NES Project Lead Paul Kennedy said:
“Our staff want a system that’s easy to use and doesn’t get in the way of them doing their jobs on a daily basis. We’re testing the new system now and initial feedback is that it’s a great and immediate improvement.”